When you call us, fill in a form, or email about a spray foam removal, we collect the details you give us. That usually means your name, phone number, email address, and the address of the property where the work is needed.
If you ask us to quote or book a survey, we may also collect details about your roof, loft, or insulation so our team can plan the removal properly. We do not collect payment card details through our website.
We use your details to respond to your enquiry, arrange a survey, prepare your quote, and carry out the spray foam removal you have asked for. We also use your contact information to keep you updated about your booking and to send any follow-up information about the work.
We may use your details to send you occasional updates about our services, but only where you have agreed to hear from us. You can ask us to stop at any time.
Our website uses cookies to help it work properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and help pages load faster.
You can set your browser to refuse cookies or to alert you when cookies are being used. If you turn cookies off, some parts of our website may not work as smoothly.
We use trusted analytics tools to see which pages are popular and how people find our website. This information is collected in a way that does not directly identify you.
We may also use third-party services for things like maps, contact forms, or online booking. These providers have their own privacy policies, and we only share the minimum information needed for those tools to work.
We do not sell your personal information. We only share it with people who need it to deliver our service, such as our own technicians, surveyors, or trusted suppliers who help us complete your spray foam removal.
We may share information if the law requires it, or to protect the rights, safety, and property of Crown Insulate Spray Foam, our customers, or others.
We keep your information for as long as we need it to provide our services, manage your job, and meet our legal and accounting obligations. When we no longer need your details, we delete or securely destroy them.
If you ask us to remove your details and we are not required to keep them by law, we will do so within a reasonable period.
We take reasonable steps to protect the information you share with us. That includes keeping paper records secure and using password-protected systems for digital records.
No method of storing or sending information is completely secure, but we work hard to keep your details safe and only allow access to people who need it to do their job.
You have the right to ask what personal information we hold about you, to have it corrected if it is wrong, and to ask us to delete it where the law allows. You can also object to how we use your information or ask us to restrict it.
To make a request, contact us using the details at the bottom of this page. We will respond within the time allowed by UK data protection law.
Our services are for homeowners and property managers, and our website is not aimed at children. We do not knowingly collect personal information from anyone under 16.
If you believe a child has given us their details, please contact us and we will remove that information.
We may update this Privacy Policy from time to time to reflect changes in our business or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to check this page occasionally so you know how we are protecting your information.
If you have any questions about this Privacy Policy or how we handle your information, please get in touch. We are happy to help.
You can call us on 0193 424 5129 or use the contact details below. We aim to respond to all privacy enquiries promptly.